1. Perishable Product Policy
Since sweets and food items are perishable, we do not offer refunds or returns for:
- Change of mind
- Delay in pickup after agreed collection time
- Items that were consumed or partially eaten
2. Eligible Refunds or Replacements
Refunds or replacements may be provided if:
- You receive the wrong item
- The product is visibly spoiled or damaged at the time of delivery/pickup
- There is a clear hygiene or safety issue
3. Conditions for Requesting a Refund
To qualify for a refund or exchange:
- Notify us within 2 hours of receiving the order
- Provide photo evidence of the issue (for delivery orders)
- The item must remain untouched or uneaten in its original packaging
4. Refund Method
If a refund is approved:
- It will be issued as cash refund, replacement of product, or store credit
- Processing may take 1–3 working days
5. Custom and Bulk Orders
Custom or bulk orders (e.g. weddings, events) require advance payment and are non-refundable unless there is a product quality issue that can be clearly verified at the time of delivery or collection.
6. How to Request a Refund
Please contact us with your:
- Name and contact number
- Description of the issue
- Order details and photos (if applicable)
📞 0313-7441898
📧 muhammadahmad1898@gmail.com